Shipping Policy
Thank you for visiting and shopping at Exceptional Lighting. We appreciate your business and are committed to providing a smooth, reliable, and convenient shopping experience. The following terms and conditions constitute our Shipping Policy.
Shipping Area
We currently provide shipping services exclusively within the United States. At this time, we do not ship internationally.
Shipping Costs
We offer Free Standard Shipping on all orders shipped within the United States. There are no hidden shipping fees or minimum order requirements for standard shipping.
Order Processing & Delivery Times
We want you to know exactly what to expect when placing your order. Our typical shipping timeline is as follows:
- Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Order Handling Time: 1 to 2 Business Days (Monday – Friday)
- Order Transit Time: 3 to 5 Business Days (Monday – Friday)
Total delivery time is typically 4 to 7 business days after you place your order.
Our daily order cut-off time is 4:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after the cut-off time, during weekends, or on U.S. holidays will generally begin processing on the next business day.
Please note that delivery estimates may vary depending on the destination, carrier operations, weather conditions, product availability, and other circumstances beyond our control.
Shipping Carriers
We use reliable shipping carriers such as USPS, UPS, FedEx, and DHL to help ensure your lighting products are delivered safely and efficiently. The carrier used may vary depending on the order, destination, package size, and shipping requirements.
Order Tracking
Once your order has been processed and dispatched, you will receive a Shipping Confirmation email containing your tracking number and tracking information when available.
The tracking link may take up to 24 hours to become active after the shipment has been processed by the carrier.
Delivery Information
Please make sure that your shipping address and contact information are accurate before completing your order. Exceptional Lighting is not responsible for delays caused by incorrect or incomplete delivery information provided at checkout.
If a package cannot be delivered because of an incorrect address, additional delivery arrangements may be required.
Address Changes
If you need to change your shipping address, please contact us within 24 hours of placing your order. We will do our best to accommodate your request.
Once an order has been processed or is already in transit, we may be unable to change the shipping address.
Delayed, Lost, or Damaged Packages
While we work with reliable carriers to ensure timely delivery, occasional shipping delays may occur due to circumstances outside our control.
If your package appears to be delayed, lost, or arrives damaged, please contact our customer support team as soon as possible with your order details. We will work with you to help resolve the issue.
Delivery to PO Boxes
Shipping availability to PO Boxes may vary depending on the product and carrier. If a PO Box cannot be serviced for a particular order, we may contact you to request an alternative delivery address.
Shipping Confirmation
After your order has been successfully processed and shipped, you will receive a Shipping Confirmation email with the available tracking information. Please keep this information for your records and use the provided tracking details to monitor your shipment.
Contact Information
If you have any questions regarding shipping, delivery, or your order, please contact us using the information below:
- Shop Name: Exceptional Lighting
- Phone: +1 732 210 2483
- Email: help@exceptionallighting.us
- Store Location: 272 NJ-18, East Brunswick, NJ 08816, United States
Store Business Hours:
Monday – Sunday: 10 AM – 8 PM
Response Time:
Your inquiries are important to us. Our dedicated support team aims to respond to emails and messages within 24 hours.
