Frequently Asked Questions (FAQs)
Q. Do you offer Free Shipping?
Yes! We offer Free Standard Shipping on all orders within the United States. There are no minimum purchase requirements for standard shipping.
Q. How long will it take to receive my order?
Handling Time: 1 to 2 Business Days (Mon–Fri)
Transit Time: 3 to 5 Business Days (Mon–Fri)
Total delivery time is typically 4 to 7 business days after you place your order.
Our daily order cut-off time is 4:00 PM (GMT-05:00) Eastern Standard Time (New York).
Orders placed after the cut-off time, during weekends, or on U.S. holidays will generally begin processing on the next business day.
Q. Do you ship internationally?
Currently, we only ship within the United States.
Returns & Refunds
Q. What is your return policy?
We offer a 30-day return policy. You can request a return within 30 days from the date of delivery.
To be eligible for a return, the item must be in new condition, uninstalled, unused, and in its original packaging, with all original parts, accessories, and applicable tags included.
We accept returns for both defective and non-defective products.
Please contact us at help@exceptionallighting.us with your Order Number and reason for the return. Once approved, we will provide return instructions and a return shipping label.
Q. Do you charge a restocking fee?
No, we do not charge any restocking fees ($0.00).
Q. Who pays for return shipping?
Exceptional Lighting provides a return shipping label at no cost to the customer for all approved eligible returns.
Whether the item is defective, damaged, incorrect, or being returned for another eligible reason, we will provide a free return shipping label by email in a Download and print format.
Q. How long does it take to receive a refund?
Once your returned item has been received and inspected, we will notify you by email.
If the return is approved, your refund will be processed and automatically issued to your original payment method within 7 days.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Q. Do you accept exchanges?
Yes. We accept exchange requests for eligible products, subject to product availability.
Please contact us at help@exceptionallighting.us before returning the item to receive exchange instructions.
Orders & Tracking
Q. How do I track my order?
Once your order has been processed and shipped, you will receive a Shipping Confirmation email containing your tracking number and tracking information when available.
You can use the tracking number on the relevant shipping carrier’s website to track your order.
Q. I received a damaged, defective, or incorrect item. What should I do?
We’re sorry for the inconvenience. Please contact us as soon as possible at help@exceptionallighting.us with your Order Number and clear photos of the product and packaging, where available.
We will review the issue and assist with an appropriate resolution in accordance with our Return and Refund Policy.
For approved eligible returns, we will provide a return shipping label at no cost to you.
We aim to respond to all inquiries within 24 hours.
Contact Information
- Shop Name: Exceptional Lighting
- Phone: +1 732 210 2483
- Email: help@exceptionallighting.us
- Store Location: 272 NJ-18, East Brunswick, NJ 08816, United States
Store Business Hours:
Monday – Sunday: 10 AM – 8 PM
Response Time:
Your inquiries are important to us. Our dedicated support team aims to respond to emails and messages within 24 hours.
