Terms of Service
Welcome to Exceptional Lighting!
These Terms of Service explain how Exceptional Lighting operates, your responsibilities as a customer, and our policies regarding purchases, payments, shipping, returns, refunds, and website use when you visit or make a purchase from:
https://exceptionallighting.us/
By using our website or placing an order, you agree to the terms and conditions described in this agreement. Please read these terms carefully before making a purchase.
Business Information
Exceptional Lighting is an online retailer specializing in lighting fixtures and home illumination products designed for residential and commercial spaces.
When you shop with us, you are entering into a transaction with:
Business Name: Exceptional Lighting
Website: https://exceptionallighting.us/
Customer Support Email: help@exceptionallighting.us
Phone: +1 732 210 2483
Store Location:
272 NJ-18,
East Brunswick, NJ 08816,
United States
Products and Ordering
When you purchase lighting products from Exceptional Lighting, the following conditions apply:
- All products are subject to availability.
- We reserve the right to update product information, pricing, or availability and discontinue products, subject to applicable law.
- Product images and descriptions are provided as accurately as reasonably possible. Actual colors and finishes may vary slightly due to photography, lighting conditions, and screen settings.
- Customers should review product specifications, dimensions, materials, compatibility, and installation requirements before placing an order.
We reserve the right to refuse or cancel orders where permitted by law, including cases involving incorrect pricing, stock availability issues, payment problems, or suspected fraudulent activity.
If an order is canceled after payment has been received, any applicable refund will be issued to the original payment method.
Product Information Accuracy
We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.
Product information may include dimensions, materials, color and finish, lighting type, wattage, voltage requirements, installation instructions, included accessories, and availability.
Customers are encouraged to review all relevant product details before completing a purchase.
If you have questions about a lighting product, please contact our customer support team before placing your order.
Pricing and Payment
All prices on our website are displayed and processed in:
USD ($ – United States Dollar).
We accept payment methods available at checkout, which may include:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
Available payment methods may vary depending on the payment provider and checkout options.
Payments are processed securely through encrypted third-party payment providers.
Exceptional Lighting does not store complete credit card numbers or sensitive payment information on its website.
Customers are responsible for providing accurate billing and payment information when placing an order.
We reserve the right to cancel or refuse an order if payment cannot be verified or if a transaction appears unauthorized or fraudulent, subject to applicable law.
Order Confirmation
After placing an order, customers will receive an order confirmation email.
An order confirmation acknowledges receipt of your order request. Orders remain subject to payment verification, product availability, and processing.
If there is an issue with your order, we may contact you using the information provided at checkout.
If we are unable to fulfill an order, we will notify you and arrange any applicable refund to the original payment method.
Shipping and Delivery
Exceptional Lighting currently ships orders within the:
United States only.
We offer Free Standard Shipping on orders shipped within the United States.
Our standard shipping estimates are:
- Order Cut-Off Time: 4:00 PM (GMT-05:00) Eastern Standard Time (New York)
- Order Handling Time: 1–2 business days, Monday to Friday.
- Order Transit Time: 3–5 business days, Monday to Friday.
- Estimated Delivery Time: Approximately 4–7 business days after order placement.
Orders placed after the daily cut-off time, during weekends, or on U.S. holidays will generally begin processing on the next business day.
Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, product availability, public holidays, and other circumstances beyond our control.
Customers are responsible for providing a complete and accurate delivery address.
For additional information, please review our Shipping Policy.
Risk of Loss and Delivery Issues
Exceptional Lighting will provide reasonable assistance if an order is delayed, lost, or marked as delivered but has not been received.
If you experience a delivery issue, please contact our customer support team with your order number and tracking information.
We will review the available tracking details and work with the relevant delivery carrier where appropriate.
Nothing in these terms is intended to limit any rights or protections available to customers under applicable law.
Package Inspection
Customers are encouraged to inspect their orders promptly after delivery.
If your package or lighting product arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
- Your order number.
- A description of the issue.
- Clear photos or videos of the product, where possible.
- Photos of the packaging, where available.
We will review the information and assist with an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
Any request to report an issue promptly is intended to help us investigate and resolve the matter efficiently and does not remove any rights provided by applicable law.
Returns and Refunds
Returns and refunds are handled according to our Return and Refund Policy, which forms part of these Terms of Service.
Our return terms are summarized below:
Return Window: Customers may request a return within 30 days from the date of delivery.
Returns: We accept returns for both defective and non-defective products.
Product Condition: Eligible returned products must be new and unused, uninstalled, and in their original packaging, with applicable original parts, accessories, and tags included.
Return Method: By mail.
Return Approval: Customers should contact our support team and receive return authorization and instructions before sending an item back.
Return Shipping Label: Exceptional Lighting provides a return shipping label by email in a Download and print format for approved returns.
Return Shipping Cost: The return shipping label is provided at no cost to the customer for approved returns.
Restocking Fee: No restocking fee is charged. The restocking fee is $0.00.
Refund Method: Approved refunds are issued to the original payment method.
Refund Processing: Approved refunds are processed within 7 days after the returned product has been received and inspected.
Customers should contact us before returning a product to receive the appropriate return instructions.
Products that have been installed, modified, damaged through misuse, or improperly used may not qualify for a return under our standard return conditions, subject to applicable law.
For complete details, please review our Return and Refund Policy.
Exchanges
Exceptional Lighting accepts exchange requests for eligible products, subject to product availability and our Return and Refund Policy.
Customers wishing to exchange a product should contact our customer support team before returning the item.
Approved exchanges are subject to return authorization, applicable product condition requirements, and product availability.
If an exchange is unavailable, we will discuss the available options with the customer.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact:
Please include your order number, product details, a description of the issue, and any relevant photos or videos.
Exceptional Lighting will review your request and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
For approved eligible returns, Exceptional Lighting provides a return shipping label at no cost to the customer.
Depending on the circumstances and applicable law, a resolution may include a replacement, exchange, repair, or refund.
Customers are encouraged to notify us as soon as reasonably possible after discovering an issue.
Installation and Safety
Lighting products are electrical items and must be installed and used properly.
Customers should:
- Review product specifications and installation instructions before use.
- Ensure compatibility with the intended electrical system.
- Follow the manufacturer’s safety and installation instructions.
- Use a qualified electrician where appropriate.
Exceptional Lighting is not responsible for damage caused by improper installation, incorrect wiring, incompatible voltage, unauthorized modifications, or misuse, to the extent permitted by applicable law.
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
If your order has not been processed or dispatched, we will make reasonable efforts to cancel it.
Once an order has been processed or dispatched, cancellation through our order processing system may no longer be available. However, customers may still request a return in accordance with our Return and Refund Policy and applicable law.
Where a cancellation or return qualifies for a refund, the refund will be processed in accordance with our applicable policy and legal requirements.
Customer Responsibilities
By using our website and placing an order, you agree to:
- Provide accurate personal, billing, and payment information.
- Review product specifications before purchasing.
- Provide a complete and correct delivery address.
- Follow applicable product installation and safety instructions.
- Use our website only for lawful purposes.
- Avoid fraudulent, unauthorized, or harmful activities.
These responsibilities do not remove any rights or protections available to customers under applicable law.
Website Use
You may not use our website for fraudulent activities, unauthorized access, harmful activities, illegal purposes, or attempts to damage website security or performance.
We reserve the right to restrict access or refuse transactions involving suspicious or unlawful activity, subject to applicable law.
Intellectual Property
All website content, including text, images, product descriptions, logos, graphics, and website design, belongs to Exceptional Lighting or its respective content providers.
Unauthorized copying, reproduction, distribution, or commercial use of website content is prohibited without appropriate permission.
Third-Party Services
Exceptional Lighting may use trusted third-party services, including:
- Payment processors.
- Shipping and delivery carriers.
- Website hosting providers.
- Website analytics services.
- Fraud prevention services.
These providers may receive information necessary to perform their services in accordance with our Privacy Policy and applicable law.
Third-party services may also be subject to their own terms and conditions.
Privacy
Customer privacy is important to us.
Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.
Limitation of Liability
Nothing in these Terms of Service excludes or limits any liability, warranty, or consumer right that cannot legally be excluded or limited under applicable law.
To the extent permitted by law, Exceptional Lighting will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control.
Where permitted by law, our liability relating to a particular product or claim will be limited to the amount paid for the product giving rise to the claim.
These terms do not affect any rights or protections available to customers under applicable federal, state, or other applicable laws.
Governing Law
These Terms of Service are governed by applicable laws of the United States and the State of New Jersey, subject to applicable consumer protection laws.
Nothing in these terms is intended to deprive customers of mandatory consumer rights or protections available under applicable law.
Changes to These Terms
We may update these Terms of Service from time to time.
Any updates will be posted on this page, with an updated effective date where appropriate.
Changes will apply from the date stated in the updated terms, subject to applicable law.
We encourage customers to review this page periodically.
Contact Information
If you have questions about these Terms of Service, your order, shipping, returns, refunds, or other policies, please contact us:
- Shop Name: Exceptional Lighting
- Phone: +1 732 210 2483
- Email: help@exceptionallighting.us
- Store Location: 272 NJ-18, East Brunswick, NJ 08816, United States
Store Business Hours:
Monday – Sunday: 10 AM – 8 PM
Response Time:
Your inquiries are important to us. Our dedicated support team aims to respond to emails and messages within 24 hours.
