Return and Refund Policy
At Exceptional Lighting, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear, transparent, and hassle-free return and refund process.
Returns
We accept returns for both defective and non-defective products.
Customers may request a return within 30 days from the date the item was delivered.
Product Condition
To be eligible for a return or exchange, the product must be new and unused.
The product must be unopened and in its original packaging, or otherwise have never been used. All original parts, accessories, and applicable items should be included with the returned product.
Products that have been used, installed, damaged after delivery, or returned without the original packaging may not be eligible for return.
Return Window
Customers have 30 days from the date of delivery to request a return.
Return requests submitted after the 30-day return period may not be accepted.
How to Initiate a Return
To request a return, please contact our customer support team at:
Email: help@exceptionallighting.us
Please include your Order Number and the reason for your return.
Once your return request is approved, we will provide you with the necessary return instructions.
Please do not send an item back before receiving return authorization and instructions from our support team.
Return Method
By mail
All approved returns must be returned by mail according to the return instructions provided by Exceptional Lighting.
Return Label
For approved returns, Exceptional Lighting will provide a return shipping label by email in a Download and print format.
The return label is provided at no cost to the customer.
Return Shipping Cost
No cost to the customer.
Exceptional Lighting provides the return shipping label at no cost for approved returns.
Defective, Damaged, or Incorrect Products
If you receive a product that is defective, damaged during transit, or different from the item you ordered, please contact us as soon as possible with your Order Number and relevant details.
For approved returns involving defective, damaged, or incorrect products, Exceptional Lighting will provide a return shipping label at no cost to the customer.
Non-Defective Returns
We also accept eligible returns for non-defective products, provided the product meets our return conditions and the return is requested within the 30-day return window.
For approved non-defective returns, Exceptional Lighting will provide the return shipping label at no cost to the customer.
Restocking Fee
No restocking fee is charged.
Restocking Fee: $0.00
Refund Process
Once your returned product is received and inspected, we will notify you by email regarding the status of your refund.
If the return is approved, the refund will be processed and automatically issued to your original payment method within 7 days.
The time required for the refunded amount to appear in your account may vary depending on your bank, credit card company, or payment provider.
Exchanges
We accept exchanges for eligible products, subject to product availability.
Please contact our support team at help@exceptionallighting.us before returning the product to receive exchange instructions.
Important Return Information
Please ensure that your returned product is properly packaged and includes all required original components, accessories, and packaging.
Exceptional Lighting reserves the right to decline a return if the product does not meet the eligibility requirements described in this policy.
Contact Information
- Shop Name: Exceptional Lighting
- Phone: +1 732 210 2483
- Email: help@exceptionallighting.us
- Store Location: 272 NJ-18, East Brunswick, NJ 08816, United States
Store Business Hours:
Monday – Sunday: 10 AM – 8 PM
Response Time:
Your inquiries are important to us. Our dedicated support team aims to respond to emails and messages within 24 hours.
